General Terms and Conditions

These General Terms and Conditions (hereinafter referred to as "GTC") apply to all contracts concluded between SCOOPER Energy GmbH (hereinafter referred to as "SE") and the purchaser (hereinafter referred to as "Customer") for the sale/delivery of movable goods (hereinafter referred to as "Goods").


The contracting parties are SE and the customer (jointly referred to as "Parties").


The GTC may be partially supplemented or completely replaced by written terms and conditions issued in individual cases.


Additional terms and conditions shall only apply if this was expressly agreed in writing prior to the conclusion of the contract.


In commercial transactions, these terms and conditions shall also apply if they are not or not again expressly referred to.




Order process



The prices quoted by SE include the applicable statutory value-added tax.




Orders can be placed as follows:


By e-mail to: (B2B customers only).


On the Internet at: https.//



Terms of payment


The following payment options are generally available to the customer:


Credit card


Apple Pay





The goods shall remain the property of SE until payment has been made in full.


The Customer shall be in default at the latest if it does not pay within the payment period stated on the invoice/agreed by contract after the due date and receipt of the invoice. SE reserves the right to charge the customer reminder fees, a lump sum for costs or any bank charges incurred in the event of default of payment.


Set-off, retention

The Customer is not entitled to set off its own claims against SE's claims for payment unless the Customer's corresponding claims are undisputed or have been legally established.

The customer is not entitled to withhold payment (in particular not from notices of defects) against SE's payment claims, unless they result from the same contractual relationship.


Conclusion of Contract

By placing an order, the customer makes a binding offer to purchase the goods. SE accepts the customer's offer by sending an order confirmation. The prices and information from the day of the customer's order offer apply.

If an ordered item is not available, SE shall inform the customer of this before accepting the customer's order offer.

SE reserves the right to reject orders, to impose quantity restrictions, to set credit limits or to demand advance payments.


Delivery and shipping costs

SE will ship the goods to the delivery address specified by the customer, unless otherwise agreed.

For packaging and shipping ("shipping costs") of the goods the following costs apply: 3,95€.

From an order value of 20€, the shipping costs within Germany are free.


If the customer requests a delivery method that is not usually offered by SE, he shall also bear the additional costs incurred for this.

In case of delivery to an entrepreneur according to § 14 para. 1 BGB (German Civil Code), i.e. if it is not a purchase of consumer goods in the sense of § 474 para. 1 BGB (German Civil Code), the risk shall pass to the customer when the ordered goods have been handed over to the transport person.


Withdrawal from the contract

Cancellation policy

Right of withdrawal

Money-back guarantee


You have the right to cancel this contract within fourteen days without giving any reason.


The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has/have taken possession of the last goods.


To exercise your right of withdrawal, you must:


By mail to:


SCOOPER Energy GmbH, Heerdterbuschstraße 15, 41460 Neuss, Germany.


By e-mail to:


By means of a clear statement (such as a letter sent by mail, telephone or e-mail) about your decision to revoke this contract. For this purpose, you can use the sample revocation form enclosed with the order, which is, however, not mandatory.


To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of the revocation


If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.


You shall return the goods without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract to:


SCOOPER Energy GmbH, Heerdterbuschstraße 15, 41460 Neuss, Germany.


or to hand over the goods. The deadline is met if you send the goods before the expiry of the period of fourteen days. We will bear the costs of returning the goods.


You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.


End of the cancellation policy


  1. money-back guarantee


If the customer is not satisfied with the SE product, SE grants a 30-day money-back guarantee. This guarantee is only valid if 25% of the order has been opened.


The deadline is met if you send the goods before the expiration of the 30-day period. We bear the cost of returning the goods.


You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.


Right of withdrawal


SE reserves the right to withdraw from the contract if a delivery to the customer could not be made twice or if the customer does not collect the delivery after notification. In this case, SE will refund the purchase price to the customer if it has already been paid. Paid shipping costs will not be refunded.




SE recommends using the original shipping packaging for a return shipment. In any case, the goods must be packed in a way that protects them against typical transport hazards.


A return shipment must be made to


SCOOPER Energy GmbH, Heerdterbuschstraße 15, 41460 Neuss, Germany



Statutory warranty rights


The statutory warranty rights shall apply.


Contract with entrepreneur


If the customer is not a consumer according to § 13 BGB (German Civil Code), the warranty period shall be one year from delivery of the goods or from acceptance, if such acceptance is required.


Excluded from this are claims for damages by the customer due to physical injury or damage to health due to a defect for which SE is responsible or due to intent or gross negligence on the part of SE or SE's vicarious agents.


Manufacturer's warranty and after-sales service No after-sales service available / necessary And MANUFACTURER'S WARRANTY IN THE NORMAL FRAMEWORK FOR FOODSTUFFS/COFFEE


    Final provisions

    Place of jurisdiction


Exclusive place of jurisdiction is Wiesbaden for commercial transactions. German law applies exclusively.


    Severability clause


Should individual provisions of these General Terms and Conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions. Should any provision of the contract be or become invalid or unenforceable, the remaining provisions shall not be affected thereby. The parties agree to replace the invalid or unenforceable provision with a valid and enforceable provision that most closely reflects the economic intent of the parties. The same shall apply in the event of a loophole.


    Online dispute resolution


Here you will find the link to the online platform of the EU Commission for out-of-court online dispute resolution ( Pursuant to § 36 VSBG, we point out that SCOOPER is neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.